Enter Account Details

You can enter your company/university's finance details in the Account Details page of your dashboard.

Animation showing the user navigating from the home page to the Account Details page in their dashboard.

How do I place orders?

Users place orders using the Order Product page in their dashboard.

Animation showing the user navigating from the home page to the Order Product page in their dashboard and ordering some Whole Plasmid Sequencing.

Animation showing the user loading a template csv file and then entering the biosafety level, dropbox location and payment options during checkout.

How do I check the status of my order?

Users can view the status of their orders on the View Order Status page in their dashboard.

Animation showing the user navigating from the home page to the View Order Status page and looking at the status of their latest order.

How can I purchase and keep track of prepaid credit?

You are now able to purchase virtual credit linked to your account. You can top up the Virtual Credit using the "Virtual Credit Card" page in your dashboard. This page will also show your current balance.

It's annoying to have a single account for a lab, but how else can I share prepaid credit with other users in my lab?

You will notice on the "Virtual Credit Card" page that there is a section with "Linked Accounts". Here you can specify which accounts you would like to link to a main account and share the prepaid credit with others. The main user can then monitor the usage of their lab/company on the "View Order Status" page.